Estimated Delivery Times by MoCo

Customers placing orders don't care who the carrier is or what the carrier’s labeled shipping methods are. Their only concerns are price and time: How much does it cost? When will it arrive? Shoppers care more about delivery method and speed than about who’s doing the actual delivering.*

Estimated Delivery Times by MoCo gives you the ability to tailor this experience. Within the shipping portion of the checkout, instead of showing a customer:

• UPS Ground - $13.00 (USD)
• UPS 2 Day Select - $48.00 (USD) 

Show them the day the package will arrive instead: 

• Monday Oct. 22 - $13.00 (USD)
• Friday Oct. 19 - $48.00 (USD)

By enhancing the user’s checkout experience you will increase conversion rates and increase customer satisfaction.  You’ll also gain valuable insight to adjust shipping and promotions – How many chose the more expensive option knowing the estimated time of arrival? How many opted for lowest cost? 

Setting the appropriate expectation is also never a bad thing.  

Some sites with long ship times may see a conversion rate drop, with a corresponding drop in charge backs, returns, and unhappy customers. But, if the date the purchased item arrives is make-or-break for that sale or customer and we can't get the item to them in time, we would rather not make this sale than have an unhappy customer or a chargeback.

Call or email us to start a conversation on how we can apply this to your business.


*Global Consumer Insights Survey 2018: Delivery expectations
https://www.pwc.com/gx/en/industries/consumer-markets/consumer-insights-survey/delivery-expectation.html